Privacy policy

Welcome to the REC Safayiwala Privacy Policy (“Policy”). REC Safayiwala and its affiliates (collectively, “REC Safayiwala”, “we” or “us”) are engaged in the business of providing high-quality cleaning and maintenance services to individuals and organizations. This Policy outlines our practices regarding the collection, storage, usage, processing, and disclosure of personal data that you consent to share with us when you access, use, or interact with our website or other digital services, or when you avail our cleaning and maintenance services (“Services”).

At REC Safayiwala, we prioritize the protection of your personal data and respect your privacy. In order to provide our Services, we collect and process certain data about you. This Policy explains how we manage and use your personal data.

Please note that by using our Services, you confirm that you have read, understood, and agreed to be bound by this Policy, and consent to the processing activities described under this Policy.

1. Background and Key Information

(a) Scope of the Policy:

This Policy applies to individuals who access or use our Services. By using our services, you consent to the collection, storage, usage, and disclosure of your personal data as described in this Policy.

(b) Updates to the Policy:

We review and update our Privacy Policy regularly. Please check this Policy periodically for any changes. It is important that the personal data we hold about you is accurate. Let us know if your data changes during your relationship with us.

Our website may contain links to third-party websites or services. These third parties may have their own privacy policies. We do not control, endorse, or take responsibility for these third-party services. We recommend that you read the privacy policies of any third-party services you engage with.

2. Personal Data We Collect

We collect different types of personal data to provide and improve our Services, which include:

● Contact Data: Name, address, email, and phone number.
● Identity and Profile Data: Username, gender, and profile photos.
● Technical Data: IP address, device information, and browser details.
● Usage Data: Interaction history on our website and services, including booking

history.
● Transaction Data: Payment information for Services.

In addition, we may collect aggregate data for statistical purposes. If aggregate data is combined with personal data, we treat it as personal data in accordance with this Policy.

3. How We Collect Your Data
(a) Direct Interactions: You provide data when you create an account, book our Services,

or otherwise interact with us.

(b) Automated Technologies: Each time you visit our website or use our services, we collect Technical Data through cookies, web beacons, and similar technologies.

(c) Third-Party Sources: We may receive data about you from publicly available sources, affiliates, and service professionals.

4. Usage of Your Personal Data

We will use your personal data as allowed by law and for the following purposes:

● To register you as a user.
● To provide our Services.
● To personalize your experience.
● To enhance and improve our services.
● To process payments.
● To communicate with you regarding updates, promotions, and other Service-related

information.
● To comply with legal obligations and enforce our Terms.

By using our Services and creating an account with us, you authorize us to contact you for service-related purposes. We may share your information with our trusted third parties to help facilitate our Services, as outlined in this Policy.

5. Cookies

We use cookies to recognize you, remember your preferences, track site traffic, and improve our website. Some cookies may be placed by third-party services. You can manage your cookie preferences through your browser settings.

6. Sharing of Your Data

We may share your data with:

● Service Providers: To facilitate our Services.
● Affiliates and Partners: For service-related purposes.
● Regulators and Legal Authorities: As required by law.

We require third parties to respect the confidentiality of your data and use it only for specified purposes.

7. Your Rights
(a) Access and Correction: You may access or correct your personal data by contacting

us.

(b) Marketing Opt-Out: To opt out of marketing communications, follow the instructions provided in promotional emails. Please note you may still receive transactional emails.

8. Data Deletion

You may request deletion of your account and personal data by contacting us. Once deleted, you will lose access to our Services. Data related to transactions may be retained as per applicable law.

9. International Transfers

Your data may be transferred to and stored in locations outside your country for operational purposes. By submitting your data, you consent to this transfer.

10. Data Security

We implement security measures, including encryption and password protection, to protect your personal data. However, you are responsible for safeguarding your password.

11. Data Retention

We retain your data for as long as necessary for the purposes stated in this Policy, or as required by law. In some cases, data may be anonymized for research or statistical purposes.

12. Business Transitions

In the event of a merger, acquisition, or sale, your data may be transferred as part of the business assets.

13. User-Generated Content

Content posted by you on our website may be accessible to all visitors and could become public. We disclaim liability for the misuse of such content.

14. Updates to This Policy

We may update this Policy from time to time. Your continued use of our Services constitutes acceptance of any changes.

15. Grievance Officer

If you have questions or grievances about this Policy or our handling of your data, please contact our Grievance Officer at:

● Name: [Name of the Officer]
● Designation: [Designation]